Last updated: November 7, 2026
This Privacy Policy explains how Tianli Equipment (“we”, “us”) handles personal information collected through tianliequipment.com and our business enquiries. We are based in Shenyang, Liaoning, China, and serve machinery buyers worldwide.
Information You Provide
When you send an enquiry, we collect the information you submit, including your name, email address, phone or WhatsApp number, company name, destination country or port, and machine requirements or message. Phone and company details are optional on our contact form.
We also receive information you choose to share during subsequent communications.
Please provide only information relevant to your business enquiry. Do not submit passwords, identity documents, payment-card details or unrelated sensitive information through our contact form.
This website displays machinery and accepts enquiries. It does not process purchases or payments online.
How We Use Your Information
We use enquiry information to:
- Understand your machinery requirements.
- Reply to questions and prepare quotations.
- Source suitable machines.
- Discuss video inspections, container loading and transport.
- Maintain relevant business communications and records.
- Prevent misuse and address disputes or applicable legal obligations.
Sending an enquiry does not subscribe you to a newsletter. Your form submission is not published as website content.
Website Hosting and Contact Forms
Our website is hosted by WordPress.com and uses Jetpack Forms, Jetpack Stats and Akismet services provided by Automattic.
Contact form responses are stored in the website database and sent to our designated enquiry mailbox. Our email service provider processes the emails it delivers or stores.
Form content and technical information, including your IP address, browser information and submission time, may be processed for spam detection and security. Automated filters can occasionally classify legitimate enquiries as spam.
For details about these services, please read Automattic’s Privacy Notice for Website Visitors and Jetpack’s Privacy Information.
Website Statistics and Cookies
Hosting and statistics services process technical and usage information, such as pages visited, referring pages, browser details, timestamps and approximate country. We use website statistics to understand overall site usage.
WordPress.com and Jetpack may use cookies or similar technologies for website operation, security and usage measurement.
You can manage cookies through your browser settings. Restricting cookies may affect some website features.
WhatsApp and Service Providers
Our WhatsApp links open a separate service. When you use WhatsApp, its provider processes information according to the WhatsApp Privacy Policy. The information we receive depends on what you send and your WhatsApp settings.
If you ask us to arrange an inspection, loading or shipment, necessary contact and destination information may be shared with relevant service providers to handle your request.
Service providers also process information to host, protect and operate our website or deliver our communications. Information may be disclosed where required by applicable law.
International Processing
We operate in China and use service providers that may process information in other countries.
Your enquiries and communications may therefore be processed outside your country of residence. Privacy protections can differ between countries.
Information Retention and Security
We retain enquiry records for as long as needed to handle your enquiry, maintain relevant business records, and meet applicable legal or dispute-related needs.
Retention periods may differ between website records, email, messaging services and backups. Our service providers also apply their own retention policies.
We use HTTPS and access-controlled administrative accounts. However, no internet transmission or storage system can be guaranteed completely secure.
Your Choices and Privacy Requests
You may ask us to access, correct or delete personal information you have provided, or ask us to stop contacting you about an enquiry.
Requests are handled subject to applicable law and any legitimate recordkeeping obligations. Depending on the law that applies, you may have additional rights.
To make a privacy request, contact us through our Contact Us page or WhatsApp at +44 7999 615211.
Please identify the enquiry concerned and describe your request. We may need proportionate information to confirm that the request relates to you. Do not send identity documents through our contact form.
Changes to This Policy
We may update this policy when our website, services or information-handling practices change. The date at the top of this page identifies the latest revision.